Ticket Exchanges Refunds Ticket Replacement Ticket Donation Accessible Seating


Ticket Exchanges

If you have purchased tickets for one of Berkeley Symphony’s regular season, Under Construction, or family concerts, but find you can no longer attend, we are happy to exchange your tickets for another performance.

Ticket Exchange Instructions: Simply call or email the Box Office before noon the day of the concert for Thursday performances, or 4 p.m. Friday for Saturday or Sunday performances, and we will exchange your tickets for a different concert, or if no upcoming concerts are available, a gift certificate valid for a future performance within the next year will be provided.

Refunds

Berkeley Symphony is not able to issue refunds except in the event a performance is cancelled. We do try to remain flexible surrounding special circumstances. Please contact our box office for specific questions regarding refunds or exchanges.

Ticket Replacement

Berkeley Symphony offers ticket replacement for lost or stolen performance tickets. Ticket replacement for concerts at Zellerbach Hall are subject to a $3 replacement fee (waived for subscribers); Under Construction Series and Family Concert Series events will be replaced free of charge.

 

Ticket Donation

If you unexpectedly cannot attend a performance, tickets may be returned to Berkeley Symphony as a donation up until performance time. Ticket donations may be made via phone, by email, or by FAX during regular business hours. After regular business hours, ticket donations are accepted at the venue box office on the evening of the performance up until the performance begins. A receipt for your ticket donation will be mailed to you upon request.

 

Accessible Seating

Berkeley Symphony performs at two main concert venues: Zellerbach Hall and Malcolm x Elementary School. All of our venues are handicap accessible. When ordering tickets, please let us know of any special seating accommodations that you require.

 

Late Arrival

Ticketholders arriving late for any Berkeley Symphony performance will be seated at the discretion of on-site staff. Please check-in with the box office or an usher if you arrive after the performance has begun for seating instructions.

 

Order Fees

Subscriptions: Ticket orders for subscription are subject to a $10 processing fee.
Individual Tickets: Individual ticket orders are subject to a $5 processing fee. Individual tickets purchased at the same times as a subscription or Flexpass are not subject to an additional fee.

Order Online

All tickets available for purchase online will be found at tickets.berkeleysymphony.org.

  • Select the “Buy” button for the event(s) to which you would like to purchase tickets.
  • Select your preferred seating section (if applicable) and the quantity of tickets you would like to purchase, then click “Find Best Seats Available.” To complete the order, select “Add Tickets to Shopping Cart”. For general seating events: only select the quantity and price category.
  • On the next page you may enter any discount Coupon Codes or add a tax-deductible donation.
  • Enter a payment and you’re finished!

To keep will-call lines low, please consider having your tickets mailed (free of charge!) to you before concerts. Tickets ordered 5 business days before concerts will not be mailed.

Special Discounts

Subscribers: Receive an additional 10% discount on single-ticket purchases for concerts at Zellerbach Hall. Subscribers also receive special discounts on Cal Performances events featuring Berkeley Symphony.
Students: Current full-time high school and college students with a valid student I.D. can take advantage of $10 tickets one hour prior to performances at Zellerbach Hall. These tickets are subject to limitation and are available in all areas of seating except level A seats (front orchestra/mezzanine).
Group: 20% off of single-ticket orders of 6 or more tickets per concert. Please contact the Box Office via phone or email to arrange tickets for groups.

Payment Methods

Berkeley Symphony accepts Visa, MasterCard, American Express, cash, and checks made payable to “Berkeley Symphony Orchestra.”

 

Redeeming Gift Certificates

If you have a gift certificate or voucher that you would like to redeem for a regular performance ticket, please contact the Box Office directly via phone or email. We are unable to accept gift certificates and passes through our online sales module.

 

Lost and Found

If you believe your item was lost during a Berkeley Symphony concert, please contact the venue to see if it was found. Items not claimed within 90 days of the date of a performance may be donated to a local charitable organization or turned over to the police. Venue contact information can be found here.

Additional Inquiries

Please contact us at 510-841-2800 ex 1 or email info@berkeleysymphony.org